Terms and Conditions

Effective Date: 09-12-2024

Welcome to ROBINAT E-COMMERCE PRIVATE LIMITED, a multivendor e-commerce platform. By accessing and using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using the platform.

1. Acceptance of Terms

By using our platform, including browsing, purchasing, and selling products, you agree to abide by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree with these terms, you must refrain from using the platform.

2. Eligibility

Users: You must be at least [Insert Age, e.g., 18] years old to use our platform.

Vendors/Sellers: Vendors must be legally registered businesses or individuals who are legally permitted to sell products in the jurisdictions they are operating from.

3. Platform Services

ROBINAT E-COMMERCE PRIVATE LIMITED serves as a marketplace that connects buyers and sellers. We facilitate transactions, product listings, and deliveries but are not directly involved in the sale or purchase of products.

• Buyers: Buyers can browse products, place orders, and make payments through the platform.
• Sellers: Sellers can list products, manage inventory, and fulfill orders. Sellers are responsible for ensuring the accuracy and legality of the products they list.

4. User Accounts

To access certain services on the platform, users must create an account. Users agree to provide accurate and up-to-date information during registration. Users are responsible for maintaining the confidentiality of their account credentials and agree to notify us immediately if they suspect unauthorized use of their account.

• Buyers: Buyers may register an account to place orders, track purchases, and manage shipping details.
• Sellers: Sellers are required to register a business account and provide necessary documentation to verify their identity.

5. Product Listings and Transactions

Sellers: Sellers are responsible for listing accurate product details, including pricing, description, images, and stock availability. Sellers are also responsible for the quality and legality of the products.

Buyers: Buyers can search, view, and purchase products listed by sellers. Buyers agree to pay for the products they purchase, including applicable taxes and shipping fees.

Pricing: All prices are listed in Indian Rupes(₹). Prices may be subject to change, and buyers will be notified of any price changes before completing a transaction.

6. Payment and Refunds

Payment Methods: Buyers can pay for products through the payment options provided on the platform (e.g., credit/debit cards, net banking, wallets).

Payment Processing: We process payments securely, but we are not responsible for any payment-related disputes between buyers and sellers.

Refund Policy: Buyers may request a refund for eligible products according to the platform’s Refund Policy. Refunds will be processed based on the platform’s terms, including but not limited to product return conditions, timelines, and vendor policies.

7. Seller Responsibilities

• List only legal and authorized products.
• Ensure the accuracy of product descriptions, pricing, and images.
• Maintain sufficient stock levels and timely fulfill orders.
• Comply with all applicable laws, including consumer protection, tax, and product safety regulations.
• Provide excellent customer service, respond to buyer queries, and manage product returns and refunds in a fair manner.

8. Buyer Responsibilities

• Provide accurate shipping details and payment information.
• Review product descriptions and seller ratings before purchasing.
• Respect the rights of sellers and not misuse the platform for fraudulent activities.
• Promptly report any issues with products or deliveries to the platform’s customer service.

9. Intellectual Property

Platform Content: The content provided on the platform, including text, logos, images, and other materials, is owned by or licensed to ROBINAT E-COMMERCE PRIVATE LIMITED and is protected by intellectual property laws.

User Content: Users (including vendors) may not infringe on the intellectual property rights of others when posting content, including product images, descriptions, and reviews.

10. Prohibited Activities

Users agree not to engage in the following prohibited activities:

• Fraudulent or illegal activities.
• Spamming, scamming, or phishing attempts.
• Infringing on the intellectual property of others.
• Posting or distributing harmful or offensive content.
• Using the platform for any purpose that could damage, disable, or overburden the platform’s infrastructure.

11. Platform Availability and Limitations

We strive to keep the platform accessible and functional at all times but make no guarantees regarding continuous uptime. The platform may be temporarily unavailable for maintenance or other reasons. We are not liable for any disruptions to service or loss of data.

12. Dispute Resolution

Resolution Process: In case of disputes between buyers and sellers, we encourage both parties to use the platform’s mediation or dispute resolution tools.

Jurisdiction: Any legal disputes arising from the use of the platform shall be governed by the laws of [Insert Jurisdiction], and the courts located in [Insert Location] shall have exclusive jurisdiction.

13. Limitations of Liability

We are not liable for:

• The quality, accuracy, or legality of the products sold by vendors.
• Any direct, indirect, or consequential losses arising from the use of the platform.
• Any issues related to third-party services, including payment gateways or delivery providers.

14. Changes to the Terms and Conditions

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage users to review the terms regularly to stay informed.

15. Termination of Account

We may suspend or terminate your account if you violate these Terms and Conditions, engage in fraudulent activities, or breach any other platform policies.

16. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: